Returns & Exchanges

At Steve Madden Canada, we want you to be fully satisfied with your purchase. If you are not completely happy, you can return unworn merchandise within 30 days of delivery for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and postal code to select the items you wish to send back.

2

Print Your Label

Download and print the pre-paid Canada Post return shipping label provided at the end of the return request process.

3

Pack Your Items

Place the unworn items in their original packaging and securely seal the box, ensuring the return label is clearly visible on the outside.

4

Drop Off and Refund

Drop your package at any Canada Post location; once received and inspected at our warehouse, your refund will be processed within 7-10 business days.

đź“…

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

đź’ł

Fast Refunds

5-7 business days processing